FAQ

Candles

What are your candles made from?
All candles are made from 100% soy wax. All wicks used in each of our candles are cotton with braided paper fibres which helps enhance the rigidity of the wick.

What size are your candles?
Our customisable candles are 400mL and our medium-sized intention candles are 175mL.

What is the burn time for your candles?
The 400mL customisable candles have an approx. burn time of 80 hours and the 175mL intention candles have an approx. burn time of 42 hours.

What fragrance do you use?
All our fragrances are premium quality synthetic fragrances with the exception of our White Citrus & Lime. If you're after an all-natural candle, choose our White Citrus & Lime fragrance with your crystal. We are looking to extend our natural fragrance range.

Can I remove the crystal from the candle?
You can choose to keep the crystals in the candle or remove them. If you would prefer to remove them you can either pull them out before burning or when the wax has melted around it. Either way, the energy from the crystal is infused in the wax so it still has the same effect.

 

What if I want to leave my crystals in?
It's okay to leave your crystals in as well. You just need to make sure you keep an eye out on the way the crystal moves in the candle when the wax is melted. As the candle melts you'll find the crystal will start moving towards the wick and might put it out. If you notice it doing this, gently move the crystal away from the wick so it doesn't put the flame out or ruin the wick.

You'll also find that when the wax cools the crystal will be hidden - don't worry, you will see it again when you next burn the candle.

How do I look after the candle?
First burn = Make sure you evenly burn the top layer right to the edge of the jar. If you don't, your wax will start tunnelling and you won't get as much out of your candle.

Before each burn = Cut the wick down to 5mm. This creates a nice consistent flame whilst burning. It also stops the wick from mushrooming or producing black smoke.

Timing = We recommend to not burn your candle for more than 4 hours at a time. Once the candle reaches the bottom, don't burn all the way down. It's time to clean the jar and re-use.

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Crystals

How do I clean the crystals once i've taken them out of the candle?
All crystals should be quite easy to clean after taking them out of the wax. What we believe works well is to have hot running water and just massage some dishwashing liquid onto the crystal and rub off the wax. The hot water should melt the wax and the dishwashing liquid will help remove any residue.

Once the crystal is clean how do I cleanse & re-charge it?
Sunlight = You can put your crystals in the sun for 10-20 minutes to cleanse and purify its energy.

Sage = Use the smoke from sage to cleanse your crystals - just wash the smoke over and around the crystals.

Running water = Most of our crystals except for Pyrite and Kyanite can be cleansed and recharged when put under running cool water.

 

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Order

I ordered, what happens if I want to change my order?
Please email us as soon as possible at info@groundedlife.com.au if you would like to cancel or change your order. We'll do our best to process your request as soon as possible.

 

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Shipping

Where do you ship?
At the moment we only ship within Australia.

What are the shipping options?
Standard shipping at $10 and express shipping at $15. On all orders over $99 we offer free shipping Australia-wide.

When will my order be shipped?

All orders with candles will take 3-5 business days to process as all candles are hand-made. Any orders that do not have candles in them will be processed the next business day. As soon as your order is complete, you will receive a notification with your tracking information.

What is the shipping time with Australia Post?

Standard shipping times for NSW customers = 2-5 business days

Standard shipping times for other states = 3-6 business days

Express shipping = 1-2 business days

Can I change my shipping address after placing an order?
Please email info@groundedlife.com.au within the first 24 hours of confirming the orders we can make sure all your details are updated before we send out the order.

 

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Returns & Exchanges

What is your return policy?
All returns must be processed within 14 days of receiving the order. Please email us at info@groundedlife.com.au with your order number (found on your confirmation email) and we will process.

How long does it take to process a return?
Please allow us up to 5 business days from the time we receive your parcel for your refund to be processed.

What if I don't like the scent of the candle?
If the scent isn't what you were expecting, we are more than happy to either refund you or exchange your candle for a scent you would prefer. Please email us at info@groundedlife.com.au as soon as possible.